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Encounter Foundation

Frequently Asked Questions

  • How long do the tours last?

    • Albatross Encounter tours are approximately two to two and a half hours in duration, from check-in time, to the time you get back to our booking office.
  • How long will I be on the boat?

    • Time on the water is around about two hours.
  • Am I guaranteed to see an albatross?

    • Our success rate for the albatross is very high at around 99%. There are occasions, due to weather restrictions such as low fog, when we may not be able to view a normal array of seabirds. On these occasions our tours are refunded back to an acceptable level based on the success of the tour.
  • What should I bring?

    • It’s always advisable to bring some warm clothing, hat, sunglasses, and of course a camera with full battery and lots of memory space for those fantastic photo opportunities.
  • When is the best time to go?

    • During the summer months we operate 3 standard tours a day: 6am, 9am and 1pm. We tend to recommend our morning tours as the sea conditions are “generally” calmer.
  • What am I going to see?

    • This link will give you an indication of when is the best time for a particular species being spotted on our tours. We also have daily sightings reports for recent tours.
  • Are reservations essential?

    • Reservations are highly recommended, especially in the summer season when demand is high.
  • Can my children go?

    • Absolutely, but we remind you that as this is an open ocean experience, there is an age limit. Children must be at least 5 years of age to participate in the albatross tour. Management reserve the right to impose greater restrictions due to adverse sea conditions on the day of the tour.
  • What is the cancellation policy?

    • If you need to change or cancel your reservation you must notify us before 4pm on the day prior to your scheduled tour date and there will be no penalty. For those who do not advise us of their tour change or cancellation, full fare penalties will apply.
  • Can disabilities be accommodated aboard?

    • We try our best to facilitate this experience for all potential customers.  Naturally, there are a few restrictions due to the nature of what we do, the requirements of our robust Health & Safety procedures, and of course the prevailing sea conditions on any given day. As a general rule our boats are unable to accommodate wheelchairs, but we can accommodate passengers who are able to sit unaided. Drop our Customer Service Manager a line via info@dolphin.co.nz about what you would need from us to facilitate your best tour experience and we will always do our best to help where possible.