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Today's Weather

Updated 10:45pm 03 December, 2021

19°C

Rain
West-northwest
Light air at 5.04km/h

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COVID-19

Our Response

Operating status: 

We are OPEN and OPERATING in line with government and public health guidelines

New Zealand is moving to the COVID-19 Protection Framework from 3rd December 2021.

My Vaccine Pass Requirement:

As both an entertainment and recreation and a hospitality business to remain open under the framework we are mandated and required to sight ‘My Vaccine Pass’ for all our guests and visitors aged 12 and over from 3rd December 2021 until further notice.

‘My Vaccine Pass’ will be required for entry to our premises and tours until the government and public health mandates that we can also welcome guests and visitors without a ‘My Vaccine Pass’.

FIND OUT MORE ABOUT THE FRAMEWORKMORE ABOUT MY VACCINE PASS

Mask wearing:

Under the framework face protections being worn by those able to do so are mandatory in retail outlets like our operating base and on public transport.  Mask wearing is strongly encouraged elsewhere and in line with this advice we encourage mask wearing to protect each other.

Covid-19 Refund Guarantee:

We know in these uncertain times that peace of mind is important and we want you to be able to book with confidence 

  • Any booking can be rescheduled without charge 
  • Any customer cancellation relating to Covid-19 will receive a 100% refund
  • In the event that we are unable to operate a tour due to Covid-19 a 100% refund will apply

Covid Clean Approved:

We have top notch hygiene practices and as a Qualmark operator, we have completed an assessment to be Covid Clean Approved.

This gives our guests the assurance that we place safety first and that our team are aware of and working to take measures to help prevent the spread of COVID-19.

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For any questions or futher information please contact the Customer Service Team on 0800 733 365 or email us